Anonymous
map-marker Monroe Township, New Jersey

Eagle Carports Customer Care Review

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Terrible company ! DO NOT purchase from them ! They did not show up two times after they said they would be there . Terrible customer service . Don't waste your time with this company !
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Reason of review:
Poor customer service
Anonymous
map-marker Houston, Texas

Eagle Carports Rv Carpot Review

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JUNK!!! Installed on a plastic barrier six inch concrete slab and after two months it is rusting. Was told to scrub rust with wire brush and paint. Normal maintenance. Seriously after two momths that is normal maintenance. I am scared to see what it looks like in a year. Never getting my money again and I was just about to purchase another one 12x36 extra tall but not from them.
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Reason of review:
Bad quality
Anonymous
map-marker Akron, Ohio

Worst product & company I ever dealt with

Paid down payment, was told will be 3 wks. 5 wks. go by ,go see sales rep. he said they would be there on Wed. between 6&8 am will call 30 mins. before arrival, 9:30 am 4 pull up to start carport I said I had a VA appt. and had to go they said leave balance check and they would do the work as they had another job after mine, I said I would not pay until I was happy with job, they said they could not wait till I got back, called office they left, came back to do the job, legs were all cut different sizes, had to borrow tools from my neighbor ,borrowed my leaf blower to clean roof, broke a window in my garage ,blamed it on a step ladder, drilled a lot of extra holes in the up rights for no reason, had black heel marks on my white house siding, pulled the electric plug out of the wall, never cleaned up any glass, metal chips, cut the cross support short and filled up the crack with silicone and tried to paint it to hide the screw up, I got back from the VA before they were done, they wanted the check and I saw the mess the had and the poor job they done ,I called the office and told the guy there what took place , I refused to give them the check, they left called the boss and he ,in return called me, they told him they had to come back and make a change on the carport , they said it was a 45 mile drive, I said that was a bunch of BS as I was there before they left and I was not happy and would not pay , it took almost 4 wks. before I finally got the company to deduct the window, and the BS that they left, I talked to 2 men who were both supposed to be in charge, both turned out to be an BIG a liar as the 4 that were here , everyone I talked to had a different story of what the out come of the carport was going to cost, the only 1,that didn't lie to me was the Lady, that is supposed to be the owner, of I never got to talk to her so who knows, I would not recommend Eagle carports to anyone, they will lie, do shabby work, use any cheap material, and you will have a @ell of a time getting anyone to give you a straight line of talk, STAY AWAY FROM THIS CROOKED COMPANY don't make the MISTAKE I made
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Reason of review:
Bad quality
2 comments
Guest

Who was the installer I work for eagle carports I installer si tried to do my best and I been working for almost 8 years and my all customers are Been happy with my jobs and sometimes some people think of this job is esy and get in to be intallers don have idea how to get the job done and clean

Guest
reply icon Replying to comment of Guest-1355914

We had one of their carports installed and it was a nightmare from day 1. Gave us several dates, then never showed.

Finally, showed up at our house about 2 hours befour dark. Aaid they could get it done in 4 hours. Since they didn't have lighting, they had to borrow our work lights. They made several mistakes.

We caught several of them and made them correct them before they left, but we didn't see some untill morning. We called them and they ignored is. To this day, the nails pop out and the carport leaks.

We have only had it a year. Horrible company.

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Anonymous
map-marker West Monroe, Louisiana

Eagle Carports Installation Review

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Having been trying to get carport installed since September 9, 2015. No luck. Worst customer service i have experienced. Would never recommend this company.
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Reason of review:
Poor customer service
Anonymous
map-marker Silver City, New Mexico

OK product, *** company

Unbelievable incompetence. Took 4 months to get our carport. First, our order was on hold for 6 weeks, supposedly because of a pricing discrepancy on the contract. This company makes the customer get the building permit, which is not allowed by New Mexico law. I was able to get the permit by "doing the legwork" for the company, with their license holder signing the permit. The state also required a letter from the company's license holder giving me permission to pick up the permit for them. What I got from the company's "engineer" was a snotty "I'm not going to write any letter." So I wrote the letter and e-mailed it to the company where it was signed by someone; the actual license holder? I'm skeptical. Finally got the installation contractor out with the components. As they started assembly, I discovered the company had sent them out with the wrong anchors - not to code. The installer said they could finish the installation, I would pay them, then the company would make a repair order and send a crew with the proper anchors. Or they would have to put everything back on the trailer and reschedule. No way was I going to pay until it was done right. The company could not give me a reschedule date and it was another 3 weeks before an installer arrived with the materials and proper anchors. The installer had a machine to screw the spiral anchors into the ground, but it kept tripping our GFCI receptacle. I looked at the exposed wiring on the machine and was amazed that no one had been fried. So I got out digging tools and had them dig holes for the anchors that I then filed with concrete. The company had sent the wrong color gable siding, and after going around with their "customer service" department, they agreed to adjust the price and send me paint for the gables. The paint arrived about a month later - a 2 ounce jar of flammable paint illegally sent by US mail.
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Cons:
  • Rude uncaring customer service
Reason of review:
Poor cust service, delivery problem, processing issue, not as ordered

Preferred solution: replace gable panels

1 comment
Guest

I have considered ordering a carport through them, but was also told a permit is required. I don’t buy it.

Since when does NM require a permit for a non-permanent structure being installed on the ground. I’ve decided to order a kit and install it myself.

Anonymous
map-marker Lawrenceville, Georgia

Eagle Carports - Eagle Carport Review from Lawrenceville, Georgia

Ordered a carport missed there call called them back women told me that id have carport mon no show called eagle lady was rude told me it would be 4 to 6 weeks longer took off work on a tue said they would be there no call no show called them said they be there Thursday no call no show called them back said Monday or tues i already took off twice can't *** anymore want deposit back wait till monday
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Reason of review:
Problem with delivery
Anonymous
map-marker Newberry Springs, California

Eagle Standard Carport Review

Does not keep appointments, numerous delays, I have been to get this to call me and let me know why my carport has not been installed, this is not good business.
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Reason of review:
Poor customer service
Anonymous
map-marker Colorado Springs, Colorado

Terrible experience with Nightmare Inc.

My wife and I agreed to have our carport installed on a Monday. The crew didn't show. Eagle rescheduled and promised to be at our home on Tuesday between 7:00 and 9:00. Once again, Eagle didn't show. Finally, the crew installed the carport later that day but only after I threatened to cancel the order and file a court claim. Even the sales representative told me that such experiences are frequent with this company. The really frustrating part of our experience is that no person from Eagle bothered to apologize. I really have no idea how this company stays in business.
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Reason of review:
Poor customer service
5 comments
Guest

DID YOU EVER MAKE A CLAIM

Guest

i have been waiting since aug...now is oct......they called and cancelled today.......NOW they are giving the run around on my refund ! i guess that's how they stay in business......peoples deposit 1

Guest

if you need witness...I be glad to be with you..... this I found out is their normal practice.....

Guest

I ordered a carport in aug... finally they scheduled an appointment for today.......between 9_10....I sit here all morning.....all for them to call at 10 to cancel......NOW they don't want to refund my deposit......I guess we shall go to court !......

Guest

I have been waiting over 10 weeks for my carport from them, still giving me a run around on when they are going to deliver. I am reporting them to the BBB and possibly filing a lawsuit. I wish I had checked this company out before I paid them my money.

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Anonymous
map-marker Asheville, North Carolina

Eagle Carports is a terrible business!

Eagle Carports of Mount Airy, NC is a terrible business,, they will not show up for appointments, and give their customers no idea of when they will re-schedule. The whole operation is a joke. The customer service phone techs are rude,, just take my advice,, do not do business with Eagle Carports! I have tried for three weeks to get them to install my cover for my RV and they keep missing appointments and giving me the run-around. So frustrated and disappointed,, check out their number of complaints by googling Eagle Carports and Better Business Bureau. This is a terrible company with no customer service and no care for their customers,, probably the worst company I have ever dealt with.
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Reason of review:
Poor customer service
Anonymous
map-marker Hickory, North Carolina

Eagle Carports Customer Care Review

They need to be shut down! Pitiful customer service! Going to have an attorney take over with this pathetic company!
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Reason of review:
Poor customer service
Anonymous
map-marker Belle Vernon, Pennsylvania

Delivery issues

We ordered a carport for eagle carport 3 months ago. Since ordering we have received 8 different calls from them that they need to reschedule due to having truck break downs. We are to the point that we are going to ask for all our money back. They tried to deliver the carport one time after we told them that nobody is at the buisness on the weekends. We are fed up with the poor customer service and deliveries for this company. We would tell everybody to stay away from this company. They are the worst people to deal with if you want to get a carport.
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Reason of review:
Problem with delivery
Anonymous
map-marker Maud, Texas

DOT NOT DEAL WITH EAGLE CARPORTS!!!!!

I wish I had researched this company better prior to purchasing my cover. I have no issue with the business in Texarkana Texas that sold me the cover. They were very helpful and professional.

The crew that installed the cover did an adequate job.

The issue that I have is with Eagle Carports in Mt. Airy, NC.

They called me to set up the first installation appointment. I adjusted my schedule to be home to accommodate them. No one showed nor did I get any kind of courtesy call letting me know the status. I called several days later and when I was finally able to speak to someone, they blamed it on the subcontractor doing the install.

I was told I would be rescheduled. 2 weeks later I was called again to set up an appointment. Another no show, no call. I called Eagle right before they closed. They told me I was still scheduled for that day and that they would have the contractor call me which he did at 5 pm saying they would be at my home in 2 hours. We were under a tornado watch and severe thunderstorm warning. I questioned them about the weather. I didn't expect them to install it in those weather conditions. They told me they would call back. I heard nothing the rest of the night. The NEXT day they call and inform me that they are at my house and no one is there. I had to leave work and go home. It seems to me that Eagle Carport could do a much better job of communicating with the customer and the contractor not just scheduling appointments at the contractors convenience and collecting money from the customer.

I definitely would not recommend using this company in any capacity!!!

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Loss:
$60
Reason of review:
Poor customer service

Preferred solution: Others to be aware of this company's business practices.

Anonymous
map-marker Winter Park, Florida

Powerbilt steel and Eagle Carports don't buy !!!!!!!!1

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I unfortunately purchased a carport from these people. The experience is a nightmare folks .After an extensive contract these people sold me the carport then they sent it over to a distributer to make the appt.

for set up and delivery. Someone called and set up an appt. for 9:am from Eagle Carports of NC. .I took the day off work due to the 9: am apt time .No one showed ..all day long.

The only person that would talk to me was the original manufacturer .That nice lady from Powerbilt of WV. finally admitted to me at the end of the day that she wasn't able to contact the distributor to find out why they were a no show. She admitted that Eagle Carports of NC.. wouldn't even take HER calls during business hours .

Well after back and forth all day long at almost dark and in the midst of rain here comes the delivery guys .I could barely communicate with them because they didn't speak English they tried to call their boss and said they wouldn't even take their calls .

My wife called Powerbilt back and told them that hubby had already left and no one called to tell us that they were coming at almost dark to work in the rain. They told my wife that there would be an extra charge if she didn't except the building delivery that night.I could go on and on how horrible my experience was ..but I don't want to deal with it anymore......Find a reputable company folks these companies are a mess.

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Cons:
  • Wont return messages
  • Never available by phone
  • Refuse to answer business phone
Reason of review:
Poor customer service
1 comment
Claudius Mzu

LOl Sounds like a carbon copy of my experience! Only difference , evidently in central Ohio the must use Carolina Carports.

I was not made aware of this at initial sales quote nor do I see it in my contract.

But I have went from a 30 day promise to over 90 and finally I get a call that it could take 120. Consumers be aware.

Not only do you get excuses about not being in charge of another company...You sign a contract that states Non-Refundable Deposit!

Funny, but one would think they'd prefer to give back deposit on a botched deal. Evidently they would rather force a carport on an infuriated consumer than admit they dropped the ball. And remember 2 companies means 2 profits.

Be smarter than me..compare, compare, compare! Then if take the plunge, forget phone calls get all promises in writing!

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