Anonymous

Carport Storage

Back in June 10, 2016 I put a deposit of $750.00 with one of their representative in Natchitoches, Louisiana for a 24 ft by 41 ft Storage/Carport, to be set up in Pine Bluff, AR on June 28, 2016 upon delivery set the building up with a damaged walk-in door, then color trimmed package wasn't on site with delivery. About 2 or 3 weeks later they came out with the color package and adjusted the garage door, and still didn't replace the walk-in door. Then there was a leak in the roof about a week later. I made at least 10 trips from Louisiana to Arkansas, of 400 miles for no one to show up along with rude conduct from Eagle Carports! Bottom line, very very disappointed so unprofessional, with rude customer service!!!!!!!!!!
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Reason of review:
Poor customer service
Anonymous

Eagle Carports Delivery Service Review

The delivery and install is a nightmare. 3 scheduled deliverys and nobody showed up and they day they show up its to cold to work outside. Customer service is the worst they dont help you out. Buy local
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Reason of review:
Poor customer service
Anonymous

No show x2

2x they did not show up to set up the carport, that's two days I took off work to be there . NOT HAPPY !!! the day they did show up , 7:00am in the rain , sleep in the trucks ,or what ever they did in there , rain slow down started the set up as fast as they could . it was not were I wanted it , so I stoped the set and wanted it moved . they started to give me grap about it , I think did not speak English . got fed up with this *** . so its up and is what it is . NEVER ADAIN WITH SO CALLED COMPANY !!!
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Reason of review:
Poor customer service
Merary Jzb
map-marker Orient, Ohio

Extremely difficult to schedule

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Absolutely the worst experience I have had with a company. They have given me only one day every two months when they are able to come to my house to do the installation. Absolutely no consideration for the customer's needs or availability. I was given only two business days notice that there was one appointment available the following week. Since I wasn't in town, it was impossible to meet them for the first possible appointment. When I returned to town I called 5 times trying to reschedule and was finally told they would put an ASAP on the account and would call me when they were able to try to install. Again I only got 2 hrs notice that I had to accept the one appointment available the next week. I accepted the appointment only to have the contractor not show up to do the work. After an hour and a half of calling to try to find out if they were coming, I was told they had no idea why the contractor wasn't there and could reschedule for the next week. Then a few hours later I get a call saying sorry next week isn't an option, you have to accept the appointment 2 days from now or miss this installation cycle and have to wait another two months.
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Cons:
  • Extremely limited options to schedule installation
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Ottawa, Ontario

Eagle Carports - Carport Review from Ottawa, Ontario

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Ordered a 18X26 bld. I was sold an 18X26 bld. When bld. arrived and they were beginning to erect I was told that the bld. isn't actually 18X26 but rather 18X25. Never once was I told that the extra 6" of slab on either end would cause it to leak. But that's what it does. They knew that this would happen yet did NOTHING to try and seal the base plates. Upon calling them I got the "oh well " too bad for you, cause we're not going to do ANYTHING about it! Now I have to go back and disassemble the bld. and seal it. NEVER AGAIN will I buy from Eagle!!!
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Theodore, Alabama

Eagle Carports Suck

I bought 3 carports from this company and what a horrible install. 1st they showed up with a different carport than I bought and want another $246 per side to make it what they told me I bought, then they were very late coming as they changed the dates several times.

then they didn't have everything they needed and said they would be back in 4 days, 2.5 months later and after I paid some one else to install 1 of the 3 they show up to complete. They tore the roof off and reinstalled it for some reason and now I have holes about 1 inch away from the original install.

So for some reason I now have a carport with holes full of silicone that will leak for sure and they didn't even fill all the holes they made. These guys SUCK and will rip you off.

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Loss:
$600
Reason of review:
Poor customer service, Not as described, piss poor installation
Anonymous
map-marker York, Pennsylvania

Eagle Carports - Garage Construction Review from York, Pennsylvania

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not very happy garage was built had to come back and fix the leaky roof and a few other things they left it rained it leaked again called back talk to guy in charge said he would call for an appointment to fix it never called called the owner she seemed interested in helping but guess what she never called me back they all should retire give up or maybe they able to go in the government you can get away with ripping people off there
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Reason of review:
Bad quality
Anonymous

Eagle Carports Carport Installation Review

Bought enclosed garage. Assemblers showed up high, finished project, roofed leaked, called out attempted to fix roof still leaks to this day, *** workmanship, eagle representative refused to answer my calls or emails.... never from them, customer service just aint there, and you pay 100% up front and your stuck with it.
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Reason of review:
Bad quality
Anonymous
map-marker Statesboro, Georgia

Terrible Service

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So far: Took off work on 3 different occasions for the carport to be delivered, and every time they were a no show. Every time we would call to ask what was going on, they would put us on hold for a ridiculous amount of time then act oblivious to us being scheduled or rudely explain to us how they have done nothing wrong. We have yet to receive our carport, and we are now looking into getting a refund. Also, they have never once called us besides the first appointment scheduling. Every other time we would have to call them to see why they never showed up. One instance they even said our carport was on the way and they would call us right back to give us the exact time. After about an hour and no call back, we called just to find out that the office was closed and no one was there. They have terrible customer service, and I'm not sure how they still have a business.
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Cons:
  • Rude uncaring customer service
  • Csr trained to lie
  • Unreliable in every area of customer service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Calvin, Oklahoma

Eagle Carports - Carport Installation Review from Calvin, Oklahoma

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Very poor customer service, I'm surprised this company is still in business. They definitely need to learn how to mange their installation schedule better. The installers didn't make it on the day they were scheduled and I have been waiting for two weeks now. I spent 30 minutes on the phone giving them directions and they still couldn't find the right location. It surely didn't help they could not speak English. It seems they cannot commit to a firm date for installation and want their customers to adapt to their inability to manage a schedule. I will be cancelling my order today. I just wish I would have found this forum before ordering in the first place. I also found it concerning that they worked their installation crew until 8 pm, then expected them to drive back to Texas (5 hours) and reload to start back at 6 am the next morning. Oklahoma
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Reason of review:
Poor customer service
Anonymous
map-marker Springfield, Ohio

Going on 12 weeks

First, Elephant Structures promises a 4 week delivery time...they simply sub contracted to Eagle Carports which now its been over 10 weeks and no barn or installation date. Like previous reviews, no customer service, I wish I had a dollar for every time I heard Ill put your order on the top of the pile, several cancellations due to no contractors in my area or truck broke down.

I have never worked so hard to spend 10k . I even paid an addition 1k down to speed things up and no change.

Management sounds like a bunch of used car sales people, do not use elephant structures of Eagle car ports.

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Reason of review:
Poor customer service
Anonymous
map-marker Swansea, South Carolina

Violated their own contract/delivery and installation scheduling problems

We bought a carport/barn from Eagle Carports through their Timberlake, NC dealer on 8/31/2016. The barn was scheduled for delivery on 9/15/2016, which got moved to 9/19/2016, because the installer's wife was in the hospital. On 9/19/2016, the installers showed up but refused to install the barn because according to them, Eagle Carports had not approved the lot. This was the first time we had heard about Eagle Carport having to approve the lot for installation. I asked them to give me a minute to get the contract and by the time I came back out, they had left. The contract DOES NOT say anything at all about Eagle Carports having to approve the lot. In fact, there is a warning in bold capital letters stating that if the lot is not leveled, the carport will be installed AS IS on the lot. I specifically asked them to just install the barn on the lot as it was, but instead they just left. Therefore, Eagle Carports violated their own contract. We communicated with the dealer and Eagle Carports, but nobody has showed up to supposedly approve the lot. Eagle Carports did schedule (a third time) a delivery for 10/03/2016. However, the installers wife is apparently back in the hospital and no delivery/installation was made. Now, Eagle Carports has "tentatively" scheduled the delivery/installation for 10/06/2016, the day we're supposed to get hurricane rain/winds. Eagle Carports has not delivered their installation services and has violated their contract.
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Loss:
$9635
Reason of review:
Poor customer service
Anonymous
map-marker Slaton, Texas

Ahead of time

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I see all the reviews and not very good, but I had a great experience with my local install. the factory told me it would be a couple of weeks after the order was submitted. The order came in on time and ahead of time by about half a day. They installed or built a garage 26ft long 9ft high with a side door and front opening. they took about 31/2 hours to complete the build. They cleaned up everything and worked from the time they got here to when they left. I'm very pleased the installers were from Amarillo tx to do work in Slaton Texas. I would use them again if I needed to. The dealer I dealt with really had things messed up in a way. Pricing was not right but it was worth the end result.
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Pros:
  • Ash did great and the lady i worked with was great
Reason of review:
On time delivery
Anonymous
map-marker Winnemucca, Nevada

Assembly Storage Shed

They came very late in the day to construct my shed and rushed there way assembling the shed and was not done as I had requested it when I ordered it. Then I kept calling customer service that I needed it done correctly and it took them 2 months to finally send someone.

The installers barely communicate with you and are not very friendly. And again they came at 6:00 in the evening and they where rushing to cut and replace moldings that they did a sloppy job again. I didnt like the way they put lots of little pieces of molding to cover the sides. And cut the ends all jagged.

They don't take pride in there work.

I was very disappointed in the customer service and assembly of the Eagle Sheds.

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Reason of review:
Poor customer service
Anonymous
map-marker San Antonio, Texas

Eagle Carports - Customer Care Review from San Antonio, Texas

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Yes, i agree, their customer service is horrible. CHRIS in Mt.

Airy was so rude and ugly. But i guess he can be after *** work and money in his hand. Oh well. I will never recommend this dealer to anyone!!

Ever!!! After our carport was put up one strong wind and it was tipped over a bit and bent all braces. Please if ur reading this go somewhere else!!!

Go now!! Do not buy!!!!

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Reason of review:
Poor customer service
1 comment
Guest

I agree that CHRIS is extremely rude, arrogant, and lacking customer service skills. The owner, a woman, should fire CHRIS now!

He needs to be gone!! The Mexican crew that put up my Eagle Carport failed to rachet or screw half of the bolts in the base to the concrete foundation AND failed to put a stop metal part on the roll up doors. CHRIS said it would cost $300 dollars to come fix it and that I have to pay $150 because I failed to tell them within 30 days of the problem! Who goes around to each screw to see if the crew screwed down a nut?

I said they did it on purpose just to get another trip to the beaches here at my expense. I am a 73 year old disabled Army veteran and had I known about CHRIS rudeness and the shoddy crew work, I would have bought elsewhere. Be forewarned, buy elsewhere!

I asked that the missing part be mailedvto me and CHRIS said that their plant in Tipping, GA was not set up to do that. That I have to pay $150 to have a crew return to Foley to correct their work!

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