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I wish I had researched this company better prior to purchasing my cover. I have no issue with the business in Texarkana Texas that sold me the cover. They were very helpful and professional.

The crew that installed the cover did an adequate job.

The issue that I have is with Eagle Carports in Mt. Airy, NC.

They called me to set up the first installation appointment. I adjusted my schedule to be home to accommodate them. No one showed nor did I get any kind of courtesy call letting me know the status. I called several days later and when I was finally able to speak to someone, they blamed it on the subcontractor doing the install.

I was told I would be rescheduled. 2 weeks later I was called again to set up an appointment. Another no show, no call. I called Eagle right before they closed. They told me I was still scheduled for that day and that they would have the contractor call me which he did at 5 pm saying they would be at my home in 2 hours. We were under a tornado watch and severe thunderstorm warning. I questioned them about the weather. I didn't expect them to install it in those weather conditions. They told me they would call back. I heard nothing the rest of the night. The NEXT day they call and inform me that they are at my house and no one is there. I had to leave work and go home. It seems to me that Eagle Carport could do a much better job of communicating with the customer and the contractor not just scheduling appointments at the contractors convenience and collecting money from the customer.

I definitely would not recommend using this company in any capacity!!!

Reason of review: Poor customer service.

Monetary Loss: $60.

Preferred solution: Others to be aware of this company's business practices..

Location: Maud, Texas

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